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Eagers Automotive

Service Advisor

Glenfield

We have an exciting opportunity for a motivated and customer focused Service Advisor to join North Harbour Ford based in Glenfield.

North Harbour Ford’s Service Department is the largest Ford dedicated workshop in New Zealand and a flagship store for the brand. No two days are the same in this fast paced, customer focused environment.

We pride ourselves on an outstanding team culture, which has been instrumental in North Harbour Ford winning the Ford President’s award for three consecutive years!

As the first Service Department in New Zealand to be accredited in the Ford Guest Experience program, we expect a high attention to detail and guest focused mindset.

Reporting to the Service Manager, you will be responsible for booking, greeting and managing daily customer relations for the dealership's service department.

This includes:

  • Answering customer enquiries regarding their vehicles' service
  • Seeking approval for additional service work found during vehicle inspections
  • Ensuring all customer requirements are met in a timely manner
  • Build relationships with customers and internal stakeholders for long term business success
  • Deliver quality customer service, focusing on win-win outcomes

The successful applicant will have:

  • Experience in a Service Advisor role is preferable but not essential
  • General understanding of a vehicle's components and functionality
  • Strong interpersonal and communication skills
  • Keenness to learn and grow with the Ford and Mazda brand
  • Exceptional organisational & time management skills
  • Good work ethic and a high level of integrity
  • Desire to deliver exceptional customer service

The Service Advisor role is strongly customer service focused, as well as having elements of sales, and automotive knowledge.  A background in these fields would be highly advantageous, but not essential.  We are looking for a passionate person with exceptional customer service skills.  We are willing to train the right person with the right attitude.

We offer you:

  • Base salary + a generous commission structure
  • Company vehicle + fuel card
  • 5 day working week, Monday to Friday + rostered Saturdays
  • Career progression opportunities and ongoing training
  • A supportive work environment
  • Discounted Southern Cross Health Insurance, access to Telus Health Employee Assistance Programme, plus Eagers Automotive maternity support scheme
  • Discounts and benefits across gyms, suppliers, and more
  • Reward & Recognition programs

We are part of Australasia’s largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

If you have the skills and a passion for delivering great customer service, APPLY NOW!

Eagers Automotive – Moving Together

PASSION - INTEGRITY - INCLUSIVENESS - OWNERS MINDSET - AGILITY

Eagers Automotive is an equal opportunities employer that encourages diversity in the workplace.  Applicants for this position must have NZ residency or a valid NZ work visa.  A clean drivers licence.

Apply Now