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Eagers Automotive

Service Advisor

Glenfield

We want someone who takes pride in their customer service skills, values reliability and efficiency with a positive can do attitude!

We offer a competitive remuneration + vehicle and fuel card

5 day working week, Monday to Friday + rostered Saturdays

An exciting opportunity has opened at North Harbour Ford situated in the heart of one of Auckland's fastest growing regions on the Shore. North Harbour Ford's Glenfield branch is looking for motivated Service Advisor to join the team at our modern Service Centre.

With the Automotive Industry in its biggest transformation period seen in years, this is a critical role.  We are committed to providing the best possible customer service, delivering not just service but a top level customer experience!

Reporting to the Service  Manager, you will be responsible for booking, greeting and managing daily customer relations for the dealership's service department.

This includes:

  • Answering customer enquiries regarding their vehicles' service
  • Seeking approval for additional service work found during vehicle inspections
  • Ensuring all customer requirements are met in a timely manner
  • Build relationships with customers and internal stakeholders for long term business success
  • Deliver quality customer service, focusing on win-win outcomes

The successful applicant will have:

  • Experience in a Service Advisor role is preferable but not essential
  • General understanding of a vehicles components and functionality
  • Strong interpersonal and communication skills
  • Keenness to learn and grow with the Ford and Mazda brand
  • Exceptional organisational & time management skills
  • Good work ethic and a high level of integrity
  • Desire to deliver exceptional customer service

The Service Advisor role is strongly customer service focused, as well as having elements of sales, and automotive knowledge.  A background in these fields would be highly advantageous, but not essential.  We are looking for a passionate person with exceptional customer service skills.  We are willing to train the right person with the right attitude.

We offer you:

  • Base salary + a generous commission structure
  • Company vehicle + fuel card
  • 5 day working week, Monday to Friday, 45hrs + rostered Saturdays
  • Career progression opportunities and ongoing training
  • Discounted Southern Cross Health Insurance, Telus Health Employee Assistance Programme, plus Eagers Automotive maternity support scheme
  • Discounts and benefits across gyms, suppliers, and more
  • Reward & Recognition programs

If you have the skills and a passion for delivering great customer service, APPLY NOW!

Eagers Automotive – Moving Together

PASSION - INTEGRITY - INCLUSIVENESS - OWNERS MINDSET – AGILITY

Eagers Automotive is an equal opportunities employer that encourages diversity in the workplace.  Applicants for this position must have NZ residency or a valid NZ work visa.  A clean drivers licence.

Apply Now