Name: Mike Critchley
Nickname: Critch
Eagers Automotive Start Date: January 1998

What customer service means to me:
For me great service is about consistency and delivering an exceptional experience. That means establishing what is most important to the customer, being a solution provider and working with our guest to evaluate their wants, needs and expectations. You need to be a great listener and a product specialist, while always ensuring your follow up is prompt. Importantly, you must always do what you say you will do - it’s about making the purchase experience easy and fun.

What’s your guilty pleasure?
Enjoying a good Central Otago Pinot Noir or Margaret River Cabernet Sauvignon

If you could have dinner with anyone dead or alive, who would it be and why?
Nikola Tesla – One of the Great Minds of the 19th / 20th Century, it would be a fascinating conversation around his theory of global wireless energy.

If you could only choose one song to play every time you walked into a room for the rest of your life, what would it be? Cool
Change by the Little River Band

Name: Ian Till
Nickname: Maverick
Eagers Automotive Start Date: November 2018

What customer service means to me:
Exceptional customer service in my mind is creating a memorable experience through customer engagement, making it easy to do business with us, creating moments of surprise and delight, delivering the unexpected, and consistently exceeding customer expectations.

What’s your hidden talent?
I’m a man of many talents!

What’s something that most people wouldn’t know about you?
Although I’m not fond of heights, in a past life I have moonlighted as a pilot and spent time training pilots in aerobatics

What’s your guilty pleasure?
Modifying cars when I have spare time to myself

If your next birthday party had a dress up theme, what would it be and why?
Probably Paw Patrol and pinatas (I have small children…)

Name: Debbie Reyland
Nickname: Deb
Eagers Automotive Start Date: April 2018

What customer service means to me:
Going above and beyond to keep the customer happy and having fun along the journey

What’s your hidden talent?
WOO – Winning Others Over. Not only am I rarely at a loss for words; I actually enjoy initiating with strangers because I derive satisfaction from breaking the ice and making a connection. Once that connection is made, I am quite happy to wrap it up and move on. There are new people to meet, new rooms to work, new crowds to mingle in.

If you were in charge of the dealership’s music, what would be playing?
Any Pink Floyd songs especially “A Momentary Lapse of Reason”

What’s your guilty pleasure?
Karaoke

If you could only choose one song to play every time you walked into a room for the rest of your life, what would it be?
The Bond Theme song – James and I go way back!

Name: Chris Churchward
Nickname: Churchie
Eagers Automotive Start Date: 1st of July 2020

What customer service means to me:
To me it's not just about customer service, it is what I can do to make a difference in peoples' lives. We don't sell cars, we provide an opportunity to create a lifestyle. The purchase of a car means mum and dad can get to work to provide for their families, or to go visit nana and pop, get to sport or school, go on holiday, visit our loved or take them to an appointment - essentially to stay connected across all of the journeys we have in life. It gives me a huge sense of pride that we as a company provide and give families, friends, and colleagues the means to stay independent and connected.

What’s your hidden talent?
I am a chef by trade.

What would your autobiography be called?
The life and times of Fabian Carmichael.

If you could time travel, when and where would you go?
1920s Chicago - the music, the dancing, hard times but good times.

Name: David Dawes
Nickname: Dawsey
Eagers Automotive Start Date: October 2019

What customer service means to me:
Customer service means everything from cradle to grave and everything in-between!  Every interaction, every day, there's always a customer at the end of it so you need to be on top of your game at all times and with a smile on your dial!

What’s your guilty pleasure?
Timtams - open the packet, eat them all, throw packet away..

If you could only choose one song to play every time you walked into a room for the rest of your life, what would it be?
Shine On You Crazy Diamond by Pink Floyd.  Old man music as my kids say!

If you were an animal, what would you be and why?
One of the Queen's Corgi's, what a life!  Or a goldfish because if you stuff up, you'd have forgotten about it 10 seconds later.

Name: Chris Evans
Nickname: CAP for Captain America

What customer service means to me:
Delivering a seamless, simple, friendly and valued experience to every person, both internally or externally who is impacted by my role. I exist to support everyone in the business to deliver their work safely, healthily, whilst loving doing it

What's your hidden talent?
Having a knack at knowing when people need to talk and open up. I am the businesses 'agony aunt'. Other than that I can juggle…

If you could only choose one song to play every time you walked into a room for the rest of your life, what would it be?
Mei lan, Sound of Heaven - Angelic Frequency Music, it’s what I listen to when I meditate.

If you could time travel, when and where would you go?
I would not time travel, as I believe it’s important to live in the 'Now' I will experience different times, places and realities in the future and the past as time does not exist…