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Brad Horgan | Assistant Parts Manager
Looking for someone who embodies loyalty and passion? That person is John Andrew Assistant Parts Manager Brad Horgan. Brad has been at John Andrew 21 years and with Ford for 25 years. Brad started with John Andrew as a Parts Consultant and has worked his way up to his current position through dedication, hard work and delivering customer excellence.
Being the Assistant Parts Manager has many roles. First and foremost, being a good support to your direct line manager. The role provides a lot of direct support to staff with daily questions, challenges and needs. The role also includes stock control, ordering and maintaining efficient levels and efficiently achieving purchase targets which is a balancing act at times. Understanding all aspects of the parts business and being able to fill in at any point. It offers Brad a lot of pride in being the “go to guy” for the team to help resolve any questions or challenges.
When asked what makes great customer service, Brad goes straight to knowledge and pride in the product you sell/represent. If a customer see’s and feels your passion and pride in the product, this builds on that relationship. Often there is a lot of emphasis put on all the ‘feel good’ aspect of the relationship but just as important is product knowledge and building a confidence in your customer that we will get the right part first time and efficiently. Operating in the fast-paced, high pressure to perform environment of sourcing and supplying parts to customers with accuracy is critical. In an industry filled of many ‘jack of all trades’, there a few ‘masters’, but Brad is one of the few true masters of the parts supply industry.
Brad honours that the John Andrew name is a special one that carries a lot of history and pride, it has been successful for over 100 years because of the hard work and dedication of a passionate team with huge pride in their workplace. Brad has invested heavily in Ford and John Andrew as he knows that a team working together to deliver a first-class customer experience is what makes this dealership #1 by choice, not by chance.
Outside of work Brad enjoys the opportunity to relax and recharge with shopping, domestic duties and supporting his favourite team DJR Team Penske in the V8 Supercars series all fitting the bill. Brad also enjoys small trips away with his partner Noorundeen. Brad is a self-confessed watch ‘addict’ with 14 in the current collection and is looking to get back into RC racing after an extended sabbatical (of 20 years). A former NZ champ and NZ representative, Brad is looking forward to a more relaxed approach this time around.